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If Conduct is giving you trouble, the first thing to make sure of is that you’re running the latest version of the software. You can grab it here:

https://continuata.com/download-app

If you already have the latest version, the next items on your checklist would be:

– Try Shift-Clicking the download/install button.This will let you reset the download and install location.
– In settings/options, choose Download/Install. This will prompt Conduct to unpack all the files once everything has been downloaded.
– Make sure you have enough hard drive space!
– Check permissions for your download location – making sure that you have read/write access to that area of your hard drive. (If all else, try downloading to your desktop)

If you’re still running into issues, email us at support@embertone.com and we can send manual links and/or help you through manual installation instead!

EDU Discount Request

If you’re a currently enrolled student or an educator at an accredited school – whether it’s a university, high school, conservatory, or a structured online program – we’d love to offer you 20% off our instruments.

To apply, just send us a message including your school or program name, your role (like student or teacher), and any other relevant info – along with a quick proof of your academic status (like a scanned student or faculty ID). Once we’ve had a chance to review your info, we’ll send you a custom discount code to use at checkout.

A few things to note: This discount can’t be combined with other discount codes, sale pricing, or upgrade offers. Short-term courses, non-accredited programs, or quick certificate workshops don’t qualify.

Create a Gift Card

Customize your gift card details and add it to your cart.
After purchase, the gift card will be automatically emailed to the recipient.

Product Upgrade Request

We offer upgrades from a lower edition (e.g., Lite) to a higher edition (e.g., Full) by paying the price difference between what you originally paid and the current price of the higher edition of eligible product series. Promotional pricing will also be factored into the upgrade process during active sales. Additionally, you have the option to retain access to your current edition for a $10 license fee.


To speed things up, please provide any additional info:

Support Request