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How can I access my Embertone account or products?

We currently don’t support user accounts on our website (we will soon!) but in the meantime, we offer these ways to access your product files and order info: To search order history and access your non Player-licensed product downloads, use the Order Lookup feature on our Support page. To access and manage your Player-licensed products […]

Can I transfer or resell my license to another user?

We want to be flexible and helpful wherever possible, but as a very small company, we aren’t able to accommodate license transfers or resale as a general policy. However, if you have an unusual circumstance, please feel free to reach out and we’ll do our best to help where we can.

Do you offer educational discounts?

All currently-enrolled students and teachers at accredited educational institutions (such as universities, colleges, high schools, or structured online programs) need only provide us with a valid, scanned proof of their educational status. Once received and verified, we’ll send you a 20% discount on your purchase. It’s also worth mentioning that we don’t place restrictions on […]

How many computer are allowed to run my Embertone instruments?

You can use our instruments on any machine that is yours. If it is an instrument registered in Native Access, then the limit is two machines, since one account of Native Access can be on no more than two machines at a time. In the latter case, make sure you are signed into the same […]

Can I upgrade product editions?

You can upgrade from a lower edition (e.g., Lite) to a higher edition (e.g., Full) by paying the price difference between what you originally paid and the current list price of the higher edition. Please note that we are not able to offer upgrades or crossgrades towards promotional bundles. Additionally, you have the option to […]

EDU Discount Request

If you’re a currently enrolled student or an educator at an accredited school – whether it’s a university, high school, conservatory, or a structured online program – we’d love to offer you 20% off our instruments.

To apply, just send us a message including your school or program name, your role (like student or teacher), and any other relevant info – along with a quick proof of your academic status (like a scanned student or faculty ID). Once we’ve had a chance to review your info, we’ll send you a custom discount code to use at checkout.

A few things to note: This discount can’t be combined with other discount codes, sale pricing, or upgrade offers. Short-term courses, non-accredited programs, or quick certificate workshops don’t qualify.

Create a Gift Card

Customize your gift card details and add it to your cart.
After purchase, the gift card will be automatically emailed to the recipient.

Product Upgrade Request

We offer upgrades from a lower edition (e.g., Lite) to a higher edition (e.g., Full) by paying the price difference between what you originally paid and the current price of the higher edition of eligible product series. Promotional pricing will also be factored into the upgrade process during active sales. Additionally, you have the option to retain access to your current edition for a $10 license fee.


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