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How do I add a library with a serial number to Kontakt / Native Access?

In order to activate your library, click “Manage Libraries” (or “Add a library” if you’re using Kontakt Player) in the upper left corner of Kontakt (in the Libraries tab). From there, click on “Launch Native Access” in the bottom right. This will take you to Native Access; once you are there , click “Add a […]

Why is my instrument loading in Demo mode?

If your instrument says “DEMO” it’s because you are using (free) Kontakt Player and the instrument was made for (full) Kontakt, as noted on the product’s page. While in Demo mode the instrument’s functionality will disable within 15 minutes of being loaded, until it is removed and reloaded. Otherwise, you can load the instrument without […]

EDU Discount Request

If you’re a currently enrolled student or an educator at an accredited school – whether it’s a university, high school, conservatory, or a structured online program – we’d love to offer you 20% off our instruments.

To apply, just send us a message including your school or program name, your role (like student or teacher), and any other relevant info – along with a quick proof of your academic status (like a scanned student or faculty ID). Once we’ve had a chance to review your info, we’ll send you a custom discount code to use at checkout.

A few things to note: This discount can’t be combined with other discount codes, sale pricing, or upgrade offers. Short-term courses, non-accredited programs, or quick certificate workshops don’t qualify.

Create a Gift Card

Customize your gift card details and add it to your cart.
After purchase, the gift card will be automatically emailed to the recipient.

Product Upgrade Request

We offer upgrades from a lower edition (e.g., Lite) to a higher edition (e.g., Full) by paying the price difference between what you originally paid and the current price of the higher edition of eligible product series. Promotional pricing will also be factored into the upgrade process during active sales. Additionally, you have the option to retain access to your current edition for a $10 license fee.


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Support Request